Housekeeping Attendant

Housekeeping Attendant

Passionate about Housekeeping? As a Housekeeping Attendant, you will work with your team to create unforgettable experiences for our guests.

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory areas that meets the hotel's standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

• Cleans and maintains areas of responsibility according to set standards and procedures
• Replenish guest supplies
• Ensure guests' requests are promptly and courteously met
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and take on daily assigned tasks
• Report lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guestroom floors/public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel’s health, safety, and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g., delivery of linen, processing laundry orders)
• Fully understand the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow-up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Sofitel grooming standards
• To attend proper trainings and have best conduct at work

Qualifications:

PERSONAL ATTRIBUTES

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations

QUALIFICATIONS

• Secondary education
• Good Housekeeping knowledge

EXPERIENCE

Minimum 2 years experience in a similar capacity in a luxury hotel environment.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:

No

Employment Type:

Fulltime