Housekeeping Attendant

Anantara Hotels & Resorts

Abu Dhabi

AED 50,000 - 200,000

Job description

Ensures that all guest rooms and floor corridors are cleaned and well-maintained based on prescribed standards.
Provides for cleanliness and maintenance of floor pantries, service area, and floor trolleys.
Provides for turn down service of guest rooms based on prescribed standards.
Reports to Floor Supervisor repairs and maintenance work required in guest rooms or any discrepancies in room status.
Anticipates and responds to guest requirements and requests.
Performs other duties assigned by superior.
Ensures compliance with Company rules, statutory, and legal requirements for fire, health, and safety.
Conducts section linen inventory.
Gives regular reports to Housekeeping Supervisor regarding rooms not serviced as per instruction.
Attends departmental daily briefing, housekeeping communication meetings, and other training sessions.
Renders assistance and cooperation to colleagues and other associates of other departments in a prompt, caring, and helpful manner.
Contributes positively to sales activities and maximizes sales opportunities including being knowledgeable about hotel products, services, and facilities.

Cleaning guest rooms, including making beds, vacuuming, dusting, and polishing furniture.
Replacing dirty linens with clean ones, sanitizing bathrooms, and restocking toiletries.
Ensuring rooms are free from dust, dirt, and debris and are prepared for the next guest.

Cleaning and maintaining public areas such as lobbies, corridors, restrooms, and elevators.
Sweeping, mopping, dusting, and ensuring the cleanliness of high-traffic areas.

Collecting, washing, drying, folding, and ironing linens, towels, and other fabrics used in the hotel.
Ensuring that clean linens are properly stored and distributed to guest rooms.

Ensuring guest rooms are stocked with fresh towels, soap, toilet paper, and other amenities.
Reporting low stock levels of housekeeping supplies and placing orders for replacements.

Notifying maintenance or supervisors of any issues, such as broken fixtures, plumbing problems, or damaged furniture.
Ensuring that any safety hazards (e.g., loose wires, wet floors) are immediately reported.

Addressing guest requests for additional items such as extra pillows, towels, or special cleaning services.
Responding to guest feedback and providing assistance as needed.

Ability to notice and address small areas of dirt or disorder that others may overlook.
Ensuring that rooms and public spaces are thoroughly cleaned and all amenities are in place.

Managing time effectively to clean multiple rooms or areas within a designated time frame.
Prioritizing tasks based on room occupancy, guest check-out times, or other housekeeping needs.

Performing physical tasks such as bending, lifting, and standing for long periods.
Carrying cleaning supplies, changing bed linens, and moving furniture when necessary.

Communicating effectively with guests, supervisors, and team members.
Reporting maintenance issues or any damage to rooms to the appropriate departments.

Keeping track of cleaning schedules and inventory of cleaning supplies.
Ensuring rooms are properly stocked with linens, toiletries, and other necessary items.

Familiarity with cleaning agents, tools, and equipment used in the housekeeping process.
Understanding which products are suitable for different surfaces and materials.

Interacting with guests in a polite and respectful manner, addressing any special cleaning requests they may have.
Ensuring guest satisfaction by maintaining high standards of cleanliness and order.

Willingness to adapt to different cleaning tasks, shifts, or special requests.
Handling last-minute changes, such as additional cleaning requests or urgent room turnovers.

Understanding safety protocols for handling chemicals and ensuring a clean, safe environment.
Adhering to health and safety guidelines in the use of cleaning supplies and maintaining clean work environments.