Housekeeping Attendant

Responsibilities:

1. Attend daily briefings and take on daily assigned tasks.
2. Understand the difference in guest levels (VIPs) and room categories.
3. Clean and maintain areas of responsibility according to standards and procedures.
4. Replenish guest supplies and ensure that guest requests are promptly attended to.
5. Report damage or malfunction in hotel rooms/areas to Supervisor.
6. Maintain equipment in a proper state of cleanliness.
7. Maintain a section room report as well as a daily productivity report.
8. Report lost and found articles to the housekeeping office immediately.
9. Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
10. Report unusual behavior/activities in guestroom, floors/public areas to Supervisor.
11. Record room status in allocated section accurately.
12. Carry out valet services when required (e.g., delivery of linen, processing laundry orders).

Other Responsibilities:

1. Be well versed in hotel fire & life safety/emergency procedures.
2. Attend all briefings, meetings, and trainings as assigned by management.
3. Maintain a high standard of personal appearance and hygiene at all times.
4. Perform other reasonable duties assigned by management.