Housekeeper

OVERVIEW/BASIC FUNCTION:
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

RESPONSIBILITIES:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis following the LQA and Brand standards in every task daily.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority / assignment.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in check-out rooms and remove items left by guests inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, VCR, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust smudges and spills from mini bar (including doors and shelves); ensure it is plugged in and securely locked.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
Remove trash, debris and cobwebs from balcony/patio.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat in accordance with seasonal instructions.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet in guest room.
Spray room with deodorizer.
Update status of rooms cleaned on assignment sheet.
Return and restock cart at end of shift.
Empty vacuum bag and wipe vacuum clean.
Ensure security of any assigned guest room keys.
Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items from guest rooms to the Supervisor.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.
All other duties as required by Supervisor / Managers.

QUALIFICATIONS:
Experience: Minimum one year experience cleaning hotel guest rooms.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.