Hotels Reservations Supervisor

Bachelor of Hotel Management (Hotel Management), Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Manage the day to day operations of the reservations department, to ensure that efficiency and productivity are at their best.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Develop & maintain an induction & training kit for new and current staff that include all facets of the reservations department & hotel configuration & facilities with a strong focus on the sales process, USP’s, selling techniques & up-selling and that each member is regularly assessed and given further development if required.
• Ensure the team maintains a comprehensive knowledge of all room types, room & hotel facilities, promotions and be able to communicate this in a highly professional manner.
• Monitor test calls conducted by third party providing feedback on sales techniques, rates, products & other information.
• Prepares efficient work schedules, approve leaves and plan for vacation as per business demand.
• Develop & maintain individual departmental check lists to ensure that all routine tasks are completed.
• Assisting the Revenue Manager, for preparing necessary reports, documents and for other tasks that might be required by management.

Desired Candidate Profile

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in reservations management within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
• Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
• Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
• Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.