Hotel Manager

The Position

The Hotel Manager has responsibility for the overall operations of the Hotels Rooms Food & Beverage Culinary Housekeeping Recreation Spa and IT Divisions including the development and performance management of employees. Oversee the financial aspects of the abovementioned operations optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Hotel Manager also has responsibility for departmental meetings supplier relations and overall maintenance of the hotel.

KEY ROLES & RESPONSIBILITIES

• Set plan and direct the operations and departments to achieve agreed goals of gross operating profit competitive RevPar Index Guest Satisfaction Brand Consistency and Employee Engagement and LQA Audits and Service excellence.
• Support the hotels annual budgeting process and adhere to the Accor established guidelines.
• Assist in managing the operations and the hotels budget and ensuring that expenses incurred are within budget and in line with the Accor established guidelines.
• Lead and guide the management team in driving the hotel to achieve its Key Performance indicators (KPIs) and goals.
• Follow Accor protocol in approving expenses and obtaining the approval first from the Managing Director and Financial Controller for items which require approval at this level before implementation.
• Help to ensure all Marketing Digital and PR Communications follow Raffles Brand Marketing guidelines and are very relevant to the market and thought through as to bring value to the property and services.
• Support and help to prepare and submit the weekly GM reports.
• Communicate in an effective and timely manner with Excom and Managing Director on matters which require their attention.
• Represent the Raffles Brand in projecting a credible image to the market residents and colleagues alike.
• Be present to personally welcome key residents and patrons.
• Comply with Raffles established guidelines on recruitment appointment and promotion of Excom Department Heads and colleagues.
• Comply with Accor established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues welfare by asking our colleagues how they are doing regularly.
• Lead by example in living the Raffles brand values and service culture as well as Code of Ethics.
• Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owners representative.
• Follow appropriate protocol in communicating with the appointed Owners representative and keeping the Managing Director informed of such communications.
• Manage owner relations and represent MD / GM in absence.
• Participate in Monthly Owners / Asset Management meetings.

PERSONAL ATTRIBUTES

• Solid business / financial acumen with good understanding of luxury hotel operations
• Knowledge and interest in the digital platforms and trends
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English additional language is an advantage
• Executive presence selfassured exuding quiet confidence and humility

Qualifications :

• Bachelors degree from reputable hotel schools preferred

EXPERIENCE

Minimum of 5 years of luxury hotel management experience with strong Rooms and / or F&B background gained from working in key cities / resorts destinations globally.

Remote Work :

No

Employment Type :

Fulltime