Hotel Bellboy Desk

Assist guests with luggage and packages to their room or loading area. Offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions, making reservations as needed. Deliver messages and run errands, on and off hotel property.

RESPONSIBILITIES:

1. Check the daily arrival list for guests with special needs.
2. Be present at the Concierge/Reception desk or in the lobby to assist guests, colleagues, and visitors when requested.
3. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
4. Tag baggage and return the identification slips to guests.
5. Assist guests with luggage to the front desk.
6. Escort guests to their room, placing luggage in the room assigned by the front desk.
7. Inspect guest rooms for order and adequate supplies and inform guests of room amenities.
8. Deliver faxes, messages, packages, and flowers to guest rooms and other offices.
9. Provide items on loan to guests and collect the items back from guests before departure.
10. Inform Front Desk Cashier to charge items given on loan, in case there are any charges applicable.
11. Ensure the efficient delivery and collection of group luggage.
12. Ensure that the guest has verified that all luggage has been accounted for.
13. Ensure safe storage and collect ticketing of guest coats and personal items.
14. Assist guests with long-term luggage storage requests / left luggage requests.
15. Update and file the left luggage request form / long-term luggage request form.
16. Update and file errand cards.
17. Update the luggage movement register.
18. Transport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
19. Respond to guest requests and queries, providing a knowledgeable, efficient, and helpful information service.
20. Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
21. Assist with answering the telephone and taking messages, transferring calls, or dealing with inquiries.
22. Provide an efficient luggage storage, delivery, and collection service.
23. Perform any other work as and when assigned by the management.