Hostess (Russian/German Speaker) - Waldorf Astoria Dubai Palm Jumeirah

Job Description - Hostess (Russian/German Speaker) - Waldorf Astoria Dubai Palm Jumeirah

Job Number:

HOT0BD7X

Work Locations:

Waldorf Astoria The Palm Palm Jumeirah Road Crescent East Dubai

A Hostess with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
2. Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
3. Present the waiter in the station according to the SOP
4. Ensure that the logbook is completed after each service period
5. Keep tidy the host/ess desk
6. Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
7. Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
8. Allocate daily bookings to the table plan
9. Ensure that all the menus and memos are ready at the desk prior to each service
10. Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
11. Comply with hotel licensing regulations as well as health and safety and fire regulations
12. Ensure an adequate supply of checks, printer rolls and neat storage of each

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Guest service experience
• Russian or German Speaker is a plus
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Accountable and resilient
• Committed to delivering high levels of guest service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous international experience
• Passion for delivering exceptional levels of guest service

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!