Hostess (Dubai, United Arab Emirates)

Job Purpose
The Hostess is responsible for welcoming and seating the guests. She works closely with the reservations manager and assists him/her in some of his/her daily tasks.

Duties and Responsibilities

• The Hostess has to check that any guest coming in is directly taken care of and welcomed as soon as they arrive.
• To offer a personalized service, it is best to call a guest by their name; therefore, memorization of the guest’s names is necessary.
• She makes sure, before the service, that the welcoming area is set and clean and that her table plan is done and has been applied correctly by Servers. The Servers are informed about the name of the reservation, minimum spend, and special requests.
• She has to know the floor plan perfectly.
• Hostesses are responsible for training and assisting new Hostesses.
• Ensure that personal grooming and uniform are to the required standards.
• Promote the image of the club by displaying impeccable manners, diplomacy, and tact towards our outlet, guests, and management, and constantly promote and attract new guests to the club.
• Guest satisfaction is one of the main goals!
• She informs the reservations manager in any case of maintenance problems or malfunctions.
• Responsible for filling out table reports at the end of operations.
• Attends briefings, training sessions, and weekly meetings.
• She deals with complaints or special requests and reports them to management, even if the problem is fixed.

Skills / Knowledge

• Friendly personality who enjoys dealing with a variety of different people.
• Pleasant demeanor and temperament with a strong focus on customer service.
• Flexible schedule for nights, weekends, holidays, and/or split shifts as necessary.
• Neat appearance and exceptional grooming habits for a professional presence.
• High School diploma with experience in customer service is required.