Hostess

Responsibilities

• Greet guests warmly and professionally, creating a welcoming and positive first impression.
• Ascertain party size, reservation status and seating preferences.
• Efficiently seat guests according to wait times, table availability, and reservation schedule.
• Manage the waiting list during peak times, providing accurate wait time estimates and keeping guests informed.
• Answer guest inquiries regarding the menu, daily specials, and restaurant policies with a knowledgeable and friendly demeanour.
• Assist departing guests and express appreciation for their visit.
• Maintain an accurate and organized seating chart, ensuring smooth table coordination for wait staff.
• Prepare waiting areas for guests, ensuring cleanliness and comfort.
• Assist with answering phone calls and taking reservations.
• Collaborate with wait staff and restaurant managers to ensure a seamless flow of service.
• Uphold all company policies and procedures regarding guest service, safety, and sanitation.

Requirements

• Minimum 1 year of experience in a customer service role.
• Excellent communication and interpersonal skills with the ability to connect with guests and build rapport.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• A positive attitude, a team player mentality, and a genuine desire to provide exceptional guest service.
• Ability to learn quickly, follow instructions, and maintain a professional demeanour.
• Basic knowledge of restaurant operations.

Interested candidate may send your application together with your latest resume to [HIDDEN TEXT]