Hostess

Responsibilities:

1. Manage guest queries in a friendly, timely, and efficient manner.
2. Ensure knowledge of menu and all products.
3. Follow correct reporting procedures if faced with issues.
4. Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene.
5. Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay.
6. Have a good knowledge of the restaurant's sitting arrangements.
7. Comply with hotel security, fire regulations, and all health and safety legislation.