Hostess

Overview

Soluna Restaurants and Beach Club is a Mediterranean-inspired beach club, located at the Balqis Residences on the Palm Jumeirah. Soluna offers exclusive access and unparalleled experiences to guests of The First Group Hospitality’s portfolio of brands.

Guests can opt for sun loungers or private cabanas and choose from a range of water sports, available at the beach. Nestled amid Dubai’s breath-taking coastline, Soluna boasts a range of highly recommended homegrown multi-cuisine options, including artisanal pastries at Risen Café and Artisanal Bakery, and contemporary dining at Ènas. A daily beach and poolside menu is also available.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Soluna Restaurants and Beach Club.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

• Responsible for doing all preparations for the service, like preparing table planning and menus.
• Ensure all menus are clean and ready for operation on floors.
• Any specific menus (buffet, brunch, promotions, etc.) have been printed and are ready for use.
• Making sure to work with clean equipment and surfaces.
• To ensure that Micros is correctly set up according to the meal period.
• Ensure to be fully aware of the promotions and discounts.
• Ensure daily emails and reservations have been checked.
• Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that when answering the phone or speaking with the guests directly.
• To prepare the table plans according to reservation sheets.
• Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
• Taking orders and giving information to guests if required and clearly communicating this to colleagues.
• Record guest preferences and document in guest history folio.
• Communicating with the chef or kitchen for any special requests, dietary requirements or restrictions from the guests.
• During the service, the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary, preparing orders like drinks and snacks.
• Responsible for cleaning tasks during and after service.
• Attend departmental meetings if required.
• Check with managers or coordinator for any large party reservations.
• Ensure package forecasts for HB, BB and FB are printed every day.
• To wish “Farewell” to all guests, encouraging repeat customers.

Desired Skill & Expertise

• Fun/outgoing personality; female hostess experience essential.
• Receive and seat the guests while maintaining good communication with the waiting staff and kitchen about the guests.
• Maintains great customer service to all guests.
• Previous customer service experience required.
• Flexibility to respond to a range of different work situations.
• Excellent reading, written and oral proficiency in English.
• You’re not just bringing your abilities, but also your character.