Hostess

RESPONSIBILITIES

1. Ensure opening procedure, table set up is set according to the Restaurant's requirements.
2. To be present in the restaurant during service hours.
3. Ensure that all table top items are clean and in good repair.
4. Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
5. Set up the hostess desk according to the standards.
6. Greet the guest in a friendly and courteous manner according to the standards.
7. Check cleanliness of chair/sofa cushions. Host the guest for seating relocation according to the standards.
8. Assist with service as required by the according to the standards.
9. Handle all telephone bookings and inquiries in accordance with the standards.
10. Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
11. During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards.
12. Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards.
13. Assist Restaurant Manager in maintaining all guest history records.
14. Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, and Food and Beverage Manager.
15. To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards.

REQUIREMENTS

1. Experience in Food and Beverage department and/or industry
2. Great communication skills, Warm and inviting personality
3. Willingness to learn open-mindedly, to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
4. Committed to delivering high levels of customer service
5. Flexibility to respond to a range of different work situations