Hostess

Job Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice 25hours Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant's seating arrangements
• Comply with hotel security, fire regulations, and all health and safety legislation
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards
• Supplement the bushelp in clearing and resetting the tables
• Perform all assigned side work
• Perform other duties as requested, handling special guest requests according to 25hours guidelines
• Attend required meetings and training
• Assimilate into The 25hours Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards
• Regular attendance in conformance with the standards, which may be established by Canopy by 25hours from time to time, is essential to the successful performance of this position
• Work within all pre-set budgetary limits
• Comply with all 25hours Worldwide company policies
• Comply with all systems and procedures as laid down by the Assistant F&B Manager, GM, and 25hours Worldwide
• The management reserves the right to change/extend this statement if necessary at any point during employment
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

Your experience and skills include:

• Knowledge of restaurant operations, including appropriate staffing levels, service equipment, and guest relations
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information
• Ability to remember, recite, and promote the variety of menu items
• Ability to move throughout a crowded room to seat guests
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, demonstrating empathy with the customer and providing positive and proactive solutions
• High school graduate or equivalent required
• Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred