Hostess

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

1. To report to duty punctually, in full uniform according to appearance and grooming standards.
2. To promote and maintain a positive working relationship at all times with all the colleagues of the outlet and Fairmont Bab Al Bahr.
3. To consistently offer professional, friendly and warm service.
4. To demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide.
5. To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist.
6. To have full knowledge of the menu and beverage lists in your outlet and all other special promotions taking place in the hotel.
7. Knowledge of all menus and offerings is necessary in order to understand the server's tasks on micros.
8. To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
9. Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
10. To understand how to operate all the equipment used in the outlet.
11. To fully understand and follow the hotel's recycling program and procedures.
12. To actively participate in all health and safety procedures for the outlet and the entire hotel.
13. To follow all safety and sanitation policies when handling food and beverage.
14. Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.

Qualifications

1. Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.
2. Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
3. Proficient in the English language (verbal & written), additional languages are an asset.
4. Must be able to handle a multitude of tasks in an intense, ever-changing environment.
5. Must be flexible in terms of working hours, and able to work with little or no supervision.
6. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.