Hostess

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• To report to duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship at all times with all the Colleagues of the outlet and Fairmont Bab Al Bahr.
• To consistently offer professional, friendly, and warm service.
• To demonstrate a complete understanding of policies, procedures, and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide.
• To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist.
• To have full knowledge of the menu, beverage lists in your outlet, and all other special promotions taking place in the hotel.
• Knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros.
• To understand shift end reports, have knowledge of non-cash/cash transactions, and procedures for depositing monies into safe or collecting due backs.
• Attend pre-shift, weekly, and monthly meetings to continually improve the Guests experience.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel’s recycling program and procedures.
• To actively participate in all health and safety procedures for outlet and the entire hotel.
• To follow all safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.

Qualifications

• Must possess outstanding guest services skills, professional presentation, and sophisticated verbal & written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in the English language (verbal & written), additional languages are an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.