Host / Hostess (Dubai, United Arab Emirates)

Job Description :

Host / Hostess

1. Meet and greet guests and escort them to their designated tables in a professional manner.
2. To be consistently well-groomed & professional in appearance and to wear the appropriate uniform.
3. Provide accurate wait times and monitor waiting lists.
4. Manage the CRM system for bookings and guest information.
5. Provide menus to the guests and introduce the Waiter / Waitress’s name.
6. Coordinate with waiter staff about available seating options.
7. Ensure complete and consistent cleanliness of the host / hostess area.
8. Cater to guests who require extra attention (e.g. children, elderly, handicapped).
9. Answer incoming calls / messages / WhatsApp and address customers’ queries.
10. Schedule reservations for guests both in person and over the phone.
11. Thank clients for their patronage when they are leaving.
12. Assist wait staff as needed.
13. Communicate with supervisors / Head of the Department / Operational Head / Management on any issues related to customers.

Requirements and Skills

• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Team player, good listener, presentation skills & communication skills.
• Ability to learn & develop knowledge.
• Patience & politeness with customers & colleagues.
• Flexibility to work in all shifts as per the roster.

Qualifications :

• At least 1 year experience in a similar role.
• No of Vacancies - 05.
• Location – Dubai.
• Languages – English, Arabic & other foreign languages beneficial.
• Age Limit – up to 30 yrs.

Salary Package : AED 3000 to AED 7000 plus attractive incentives.