Host / Hostess

Job Description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

1. Offer consistently professional, friendly, warm, and engaging service.
2. Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to, and be available for them at all times as a point of contact.
3. Take outlet reservations, handle the reservation book, and answer the telephone in an impeccable manner.
4. Set up the outlet prior to the business hours along with the service team.
5. Coordinate with the service team in making necessary arrangements according to the floor plan for reservations or blocking off reserved tables.
6. Observe the cleanliness and maintenance of the outlet and the entrance area.
7. Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
8. Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
9. Contribute in setting up the outlet's database.
10. Reassure guest satisfaction upon their departure.

Skills, Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

Knowledge & Competencies

The ideal candidate will be service-oriented and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude, along with a great smile. You should be smart in appearance and well-groomed, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork