Host

Roles and Responsibilities

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm, and engaging service.
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to, and be available for them at all times as a point of contact.
• Take outlet reservations, handle the reservation book, and answer the telephone in an impeccable manner.
• Set up the outlet prior to business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to the floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet to recommend if a guest requests.
• Contribute to setting up the outlet's database.
• Reassure guests’ satisfaction upon their departure.

Skills

Education, Qualifications & Experiences
You should ideally have a diploma/degree in hospitality with preferable previous experience in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

Knowledge & Competencies
The ideal candidate will be service-oriented and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude, possessing a great smile, being smart in appearance, and well-groomed, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus

Desired Candidate Profile

A Host (or Hostess) is an essential role in the hospitality and restaurant industries, responsible for managing the guest experience right from the moment they arrive. Hosts ensure guests feel welcomed, help with seating arrangements, and assist with reservations. Below are the key responsibilities, skills, and growth opportunities for a Host position:

Key Responsibilities

1. Guest Greeting & Reception:
   • Warmly greeting guests as they enter the establishment.
   • Directing guests to their tables or waiting areas.
2. Seating & Reservations:
   • Managing reservation systems and ensuring tables are available for booked guests.
   • Assigning seating based on customer preferences or the restaurant’s flow.
3. Customer Service:
   • Answering questions about the menu, specials, and wait times.
   • Providing menus and helping guests feel comfortable and at ease.
4. Managing Waitlists:
   • Handling guest waitlists efficiently during busy times.
   • Keeping guests informed about estimated wait times and managing expectations.
5. Collaborating with Staff:
   • Coordinating with waitstaff, kitchen staff, and management to ensure smooth service.
   • Communicating any special requests or dietary restrictions to the kitchen.
6. Handling Complaints and Issues:
   • Addressing guest concerns in a calm and professional manner.
   • Escalating unresolved issues to management or supervisors.
7. Maintaining Cleanliness:
   • Ensuring the reception area, waiting areas, and menus are clean and organized.
   • Preparing tables or the front area for incoming guests.

Essential Skills

1. Communication:
   • Clear verbal communication when interacting with guests and team members.
   • Active listening to understand guests' needs and provide solutions.
2. Multitasking:
   • Juggling multiple tasks, such as managing reservations, greeting guests, and coordinating seating.
3. Customer Service:
   • Maintaining a positive, friendly, and professional demeanor.
   • Ensuring guests have a great first impression of the establishment.
4. Organizational Skills:
   • Effectively managing the flow of guests and ensuring seating is done efficiently.
   • Keeping track of reservations and guest preferences.
5. Problem-Solving:
   • Addressing guest complaints or seating challenges promptly and effectively.
6. Attention to Detail:
   • Ensuring accuracy in reservations, guest preferences, and special requests.