Hospitality Personal Assistant / Butler • French & English Speaking • Permanent • Dubai | UEA

The primary purpose of this position is the overall management of cargo and vessel operations for (Arabian Gulf or Africa) through understanding regional characteristics, safety, and maximizing profits with efficient port and terminal operations in line with WW Cargo Handling Instructions. The role also involves a central stowage planning function for import and export voyages within Middle East / Africa.

Responsibilities

• Overall management of cargo and vessel operations for (Arabian Gulf): Coordination with local agencies, terminal operators, and stevedores to ensure safe and efficient cargo and vessel operations. Quickly identify and resolve cargo operational problems according to WW Cargo Handling Instructions. Daily monitoring of all vessel movements in/bound for Arabian Gulf or Africa with the Master, agency, and local authority to ensure safe and efficient port and cargo operations.
• Support the evaluation and pricing of ad-hoc and inducement port calls in Arabian Gulf or Africa.
• Support Trades and Sales regarding cargo acceptance and technical requirements during the quotation process. Handle operational reviews in GQS for cargo within and out from Arabian Gulf: Control the equipment/roll trailer activities and movements in Arabian Gulf or Africa. Check and analyze the possibility of calling at new ports in Arabian Gulf or Africa. Negotiate on a regular basis the port tariffs and stevedoring rates to drive down costs and refrain from rate & tariff increases. Coordinate disbursement account management. Coordinate with concerned parties to minimize overtime charges whenever possible. Reduce unnecessary shifting by all means possible. Collaborate on local contracts with Procurement & Cost Management team. Manage cargo quality and damage ratio to ensure a high level of cargo quality. Handle cargo and vessel accidents/damages in the port. Perform the Cargo Quality Audit regularly. Train stevedores and suppliers to meet our cargo safety & quality standards. Update the WW Ocean & EUKOR system with relevant cargo operation information.
• Creation, distribution, and update of Final or Pre-Stowage Plans for export/coastal voyages within Middle East / Africa prior to cargo operations according to global group instructions.
• Manage final stowage plans being delivered to vessels and distributed/uploaded from port prior to sailing as per global group instructions.
• Calculate available space for export and coastal cargo from Middle East / Africa and assess opportunities to increase on a case-by-case basis through shifting, etc.
• Liaison with subsequent load regions regarding the allocation of required space.
• Consolidate and provide feedback on areas for improvement in stowage to the Stockholm/Seoul stowage planning team.
• Support Sales Support and Sales regarding cargo acceptance and technical requirements during the quotation process. Handle operational reviews in GQS for cargo within and out from Middle East / Africa.
• Assessment of COD requests.
• Ensure updates of equipment inventory are made and work with Break Bulk/equipment team to reposition equipment as required.
• Act as an Ambassador for the business by acting as a mentor/guide and setting a good example to others.
• Assist in other areas of the wider business as reasonably required and within skills level.

Qualifications

• Strong interpersonal skills – ability to communicate clearly and concisely.
• Self-motivated, proactive, and able to work independently.
• Ability to handle many tasks simultaneously.
• Proficiency in learning and using IT systems.
• Creative: embrace problem-solving and solution development.
• Team player and able to form and work in virtual and remote teams.
• Meet changing priorities and business needs in a positive and flexible manner.
• Ability to understand, accept, and enjoy cultural differences.

Knowledge and Skills:

• In-depth understanding of RORO cargo operations, including stevedoring and terminal activities.
• Proficiency in stowage planning using SPS with the ability to effectively execute stowage plans.
• Shipping Documentation - international shipping & local authority regulations.
• Proficiency in learning and using IT systems.
• Knowledge of expectations and demands in both cargo operation/quality and cost management.

Education / Qualifications / Experience:

• Working experience in Cargo Operations or Quality Service.