Holiday Homes Manager

Job Purpose

The Holiday Homes Manager oversees the day-to-day operations of holiday rental properties, ensuring exceptional guest experiences, efficient property management, and optimal profitability. The role requires strong organizational, communication, and leadership skills to manage bookings, maintain properties, and coordinate with various stakeholders.

Key Responsibilities

1. Oversee the entire guest experience, from inquiry to check-out.
2. Respond promptly and professionally to guest inquiries, complaints, and reviews.
3. Ensure seamless check-in and check-out processes.
4. Maintain high standards of customer service to maximize guest satisfaction and reviews.
5. Inspect and maintain properties to ensure they are clean, functional, and meet quality standards.
6. Monitor and act on staffing levels and productivity targets.
7. Stay abreast of industry trends, competitor activities, and market demands to inform business development strategies.
8. Analyze and assess the potential of new properties based on market demand, pricing, and location.
9. Ensure compliance with health, safety, and local regulations.
10. Monitor inventory levels for guest supplies and property essentials.
11. Manage property listings on various online travel agencies (OTAs) such as Airbnb, Booking.com, and Vrbo.
12. Optimize pricing strategies using market trends, occupancy rates, and competitor analysis to maximize revenue.
13. Ensure timely updating of calendars and availability across platforms.
14. Handle cancellations, refunds, and disputes efficiently.
15. Create and update property descriptions, photos, and promotional materials.
16. Implement marketing strategies to attract new guests and repeat bookings.
17. Monitor and manage online reviews and ratings to enhance the property's reputation.
18. Prepare budgets and monitor expenses to ensure profitability.
19. Track income, expenses, and commissions, providing regular financial reports.
20. Handle contracts with service providers and suppliers.
21. Recruit, train, and supervise housekeeping, maintenance staff, and other vendors.
22. Schedule and coordinate staff activities effectively.

Skills and Qualifications

1. Excellent communication and customer service skills.
2. Strong organizational and multitasking abilities.
3. Knowledge of property management software and OTA platforms.
4. Analytical skills for pricing strategies and financial reporting.

Preferred Qualifications

1. Experience in hospitality, property management, or a similar field.
2. Proficiency in marketing and social media management.
3. Familiarity with local laws and regulations related to holiday rentals.
4. Attention to detail.
5. Problem-solving mindset.
6. Ability to work under pressure and adapt to changing circumstances.