Holiday Homes Coordinator

We are seeking a skilled and experienced Holiday Homes Coordinator to manage the daily operations of our holiday apartments in Abu Dhabi. The ideal candidate will have a strong background in customer service and property management, with a keen ability to resolve issues promptly. This role involves overseeing check-ins and check-outs, managing bookings, and ensuring that all maintenance and housekeeping tasks are handled efficiently.

Key Responsibilities:

1. Booking Management: Coordinate and manage bookings across various platforms, ensuring accuracy and availability.
2. Customer Service: Provide exceptional customer service by addressing and resolving guest inquiries and complaints promptly and professionally.
3. Check-In/Check-Out: Oversee the check-in and check-out processes to ensure a smooth and pleasant experience for guests.
4. Maintenance Management: Coordinate and supervise maintenance activities, ensuring all properties are well-maintained and any issues are resolved quickly.
5. Housekeeping Management: Oversee housekeeping schedules and quality, ensuring that all properties meet the highest cleanliness standards.
6. Issue Resolution: Address and resolve any issues that arise during guests' stays, from maintenance problems to customer service concerns.
7. Quality Control: Regularly inspect properties to ensure they meet company standards and are ready for new guests.
8. Vendor Coordination: Liaise with cleaning and maintenance vendors to ensure timely and high-quality service.

Qualifications:

1. Proven experience in property management, hospitality, or a related field.
2. Strong customer service skills with the ability to handle and resolve issues effectively.
3. Excellent organizational and multitasking abilities.
4. Experience managing housekeeping and maintenance teams or vendors.
5. Familiarity with booking platforms like Airbnb, Booking.com, etc., is a plus.
6. Ability to work flexible hours, including weekends and holidays.
7. Strong communication skills, both written and verbal.