Help Desk & I.T. Coordinator

We're looking for an IT Support Officer who is proactive, tech-savvy, and passionate about delivering top-notch service to internal users. If you're ready to troubleshoot, streamline, and support, this role is for you!

1. Technical Support & Troubleshooting

   Handle remote troubleshooting using diagnostic tools and user input.

   Identify solutions based on issue details and guide users through the resolution process.

   Escalate unresolved problems to higher-level support teams.

   Provide accurate information on IT systems, software, and services.

2. IT Ticketing & Issue Management

   Log and manage service requests through the internal ticketing system.

   Prioritize and assign tickets to appropriate teams, ensuring timely resolution.

   Monitor progress on open issues and keep users updated on status.

   Escalate high-priority or complex issues when necessary.

3. Customer Service & Communication

   Act as the first point of contact for all internal IT-related queries.

   Communicate clearly with users regarding issue status and expected resolution times.

   Deliver exceptional customer service to ensure user satisfaction.

   Document issues, actions taken, and resolutions accurately.

   Contribute to a knowledge base of common problems and solutions.

4. Administrative Support & Process Improvement

   Provide administrative support to the IT Manager as needed.

   Follow up on tasks and maintain accurate user records.

   Suggest improvements to support procedures and systems.

   Relay user feedback to relevant teams.

   Help maintain department standards and contribute to the achievement of IT and company goals.

Company Industry: Oil & Gas

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Help Desk & I.T. Coordinator