Help Desk Administrator-IT Support

An administrator help desk is to provide technical support and expertise, ensuring that the technological systems and infrastructure meet the highest standards of performance and security. Your proficiency and attention to detail contribute to the seamless operation of the establishment, supporting its reputation for sophistication and excellence in guest experience.

Core Responsibilities:

1. Resolving IT support requests from employees
2. Gathering and analyzing data to diagnose problems with computer systems
3. Changing configurations, settings and permissions to fix computer issues
4. Generating sign ins for new hires during the onboarding process
5. Installing new software and hardware drivers and updating existing ones as needed
6. Updating employees on the status of their service requests
7. Logging all service requests and updating tickets as needed
8. Assist in the administration and maintenance of IT systems, including servers, databases, and network infrastructure.
9. Install and configure hardware components such as computers, printers, and routers.
10. Implement and enforce cybersecurity measures to protect against malware, phishing, and other threats.
11. Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures.
12. Assist in the procurement of IT equipment and software, ensuring compatibility and cost-effectiveness.
13. Collaborate with vendors to obtain necessary support and warranty services.
14. Update documentation to reflect changes in the IT environment.
15. Conduct security audits and ensure compliance with security policies.
16. Deploy and update software applications, ensuring compatibility and security.
17. Implement security protocols and updates to ensure system integrity.

Self-Management:

1. Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
2. Takes ownership of his/her learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
3. Keeps abreast of professional developments, new techniques, and current issues through continued education and professional growth.

Educational Qualifications and Certificate:

1. Bachelor's degree in Information Systems, Computer Science/Information Technology/Computer Engineering discipline or equivalent.
2. Certification in Information Technology Service Management (ITSM) / Information Technology Infrastructure Library (ITIL).
3. Proven work experience as a Help desk manager.
4. Hands-on experience with help desk and remote control software.
5. Solid technical background with an ability to give instructions to a non-technical audience.
6. A minimum of 6 - 8 years of relevant experience with at least 6 years in the IT field for a large construction / real estate organization.
7. Written and spoken English is essential, Arabic is preferred.

Additional skills:

1. Problem-solving skills
2. Ability to prioritize workload
3. Planning and organizing
4. Extensive knowledge in the Real Estate field