Head Waiter/Waitress

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Ensure the day to day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the server in the restaurant.
• Perform the duties of supervisor on a regular basis.
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs.
• Minimize abuse of operating equipment.
• Ensure that requisitions for supplies are completed, delivered and accounted for.
• Minimize the use of overtime.
• Ensure that there is enough operating equipment at all times.
• Record all voids, and report any payment discrepancies to the Restaurant Manager.
• Follow Company procedures when handling cash, credit cards and cheques.
• Address guest complaints and report all complaints to the Manager.
• Liaise with colleagues over guests' requirements and needs.
• Ensure handover at shift end and beginning.
• Liaise with Head Chef on a regular basis.
• Liaise with Reception on a regular basis.
• Gain customer feedback at all times.
• Complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service.
• Focus on quality and consistency in all areas, including food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centers in the hotel such as Rooms and Events.
• Be results driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years’ management experience in Restaurants and Bars.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Enter and locate work-related information using computers and/or point of sale systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.