Head Waiter

How does your working day look like

• Directing and delegating tasks and giving instructions to the team during the shifts.
• Checking preparations before and during the shift.
• Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
• Train, motivate, and evaluate new and existing staff.
• Promote up and cross-selling to the associates.
• Respond to guest complaints and questions in a timely manner.
• Evaluating the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
• Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
• Keeping the supplies and stock up to requirements including advising the restaurant manager on the required materials.
• Working along in the shifts being knowledgeable about all products to answer the questions of both guests and staff.
• Working together with the entire F&B management on new ideas and improvements for the department.
• Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
• Supervising the restaurant opening and closing procedures.
• Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
• Inform the management of any visit of VIP guests to the outlets.
• Ensure that menus are handled properly and replace damaged or outdated materials.
• Being aware of the health and safety requirements for the department and making the associates aware of those.
• At all times keeping good communication with the kitchen about changes, dietary requests, VIPs, etc.
• Ensuring daily briefing and allocations gets done and all records kept on file.
• Ensure all staff are following HACCP and Hygiene standards at all times.

Qualifications :

Your personality counts more than your CV

• You've gained management experience in a similar role and can speak English fluently.
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you find it easy to communicate with charm even if it's sometimes tricky.
• You're passionate about good food and drinks and enjoy discovering new concepts.
• You're a doer and even if you do it wrong sometimes you openly admit it.
• You're not just bringing your abilities but also your character.

Additional Information :

What's in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...

Remote Work :

No

Employment Type :

Fulltime