Head of Retail

The Retail Manager plays a crucial role in driving business growth, enhancing customer satisfaction, and fostering a positive, productive work environment for employees.

The Retail Manager is responsible for leading and overseeing the daily operations of cosmetic retail stores to ensure exceptional customer service, maximize sales, and achieve profitability targets. This role involves managing staff, maintaining inventory, implementing marketing strategies, and ensuring the store environment reflects the brand's image and standards.

Job Responsibilities:

Strategic Leadership:

1. Develop and implement retail strategies to achieve business objectives and sales targets.
2. Identify opportunities for growth and expansion within the retail sector.
3. Collaborate with senior management to align retail operations with the company's overall vision and goals.

Store Operations:

1. Oversee the operations of multiple retail stores, ensuring consistency and compliance with company policies.
2. Monitor inventory levels and manage stock replenishment across all locations.
3. Implement and enforce operational procedures to enhance efficiency and customer experience.

Staff Management and Development:

1. Lead, mentor, and support area sales managers / in-charge and store managers and their teams to achieve performance goals.
2. Conduct regular performance evaluations and provide constructive feedback and coaching.
3. Develop and execute training programs to enhance the skills and knowledge of retail staff.

Sales and Customer Service:

1. Drive sales initiatives and promotional activities to maximize revenue.
2. Monitor sales performance and analyze data to identify trends and areas for improvement.
3. Ensure a high standard of customer service is maintained across all stores.

Finance Management:

1. Prepare and manage budgets for retail operations, ensuring cost control and profitability.
2. Analyze financial reports to monitor performance and implement corrective actions as needed.
3. Ensure compliance with financial policies and procedures.

Market Analysis:

1. Conduct market research and competitor analysis to stay informed of industry trends and developments.
2. Use market insights to inform strategic decisions and retail initiatives.

Customer Relationship Management:

1. Foster strong relationships with key customers and address any escalated issues or concerns.
2. Implement customer loyalty programs and initiatives to enhance customer retention.

Health & Safety:

Ensure Company Health & Safety standards are adhered to at all times.

Key Performance Indicators (KPIs):

• Net Operating Profit
• Compliance
• Employee Turnover
• Hi Pro Sales and Loyalty growth

Qualifications:

• Bachelor's degree in Business Administration, or a related field.
• Minimum of 10 years of experience in retail management, with at least 5 years in a senior management role within the cosmetic or beauty industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail management software.
• Strong analytical and problem-solving skills.
• Ability to travel as needed to various store locations.