Head of Retail

Key Responsibilities

Store Operations: Overseeing the daily operations of the store, ensuring that it runs smoothly and efficiently. This includes managing staff schedules, maintaining store cleanliness, and ensuring all equipment is operational.

Sales Management: Implementing strategies to maximize sales, including promotional events and discounts , and also analyze sales figures and forecast future sales volumes to adjust inventory levels accordingly.

Staff Management: Hiring, training, and supervising staff. This involves organizing training sessions, setting sales targets, providing feedback, and conducting performance evaluations.

Customer Service: Ensuring high standards of customer service are maintained. Managers often handle customer complaints and issues, especially more complex cases that staff cannot resolve.

Inventory Control: Overseeing inventory levels, ordering new stock as necessary, and organizing stock audits. Effective inventory management also includes merchandising strategies and shelf stocking.

Financial Management: Managing budgets, controlling expenses, and preparing financial reports. Managers also oversee cash handling, ensure compliance with financial policies, and may be involved in negotiating contracts with suppliers.

Marketing and Promotion: Collaborating with the marketing department to implement marketing strategies. This could involve local advertising, coordinating with national campaigns, and running social media platforms for the store.

Compliance and Safety: Ensuring compliance with health and safety regulations, labor laws, and other legal requirements. They are also responsible for security within the store, reducing theft and fraud.

Required Skills

Leadership and People Management: Strong leadership skills to motivate and lead a team effectively.

Communication: Excellent verbal and written communication skills for dealing with staff, customers, and suppliers.

Analytical Skills: Ability to analyze data and financials to make informed decisions.

Customer Service: A strong focus on customer satisfaction and service quality.

Adaptability: Ability to handle multiple tasks in a fast-paced environment and adapt to changing situations.

Qualifications

Education: Often requires a bachelor’s degree in business administration, retail management, or a related field.

Experience: Previous experience in retail department stores.