Head of Operations

The Emirates Group

Sharjah

AED 200,000 - 400,000

Job description

Job Purpose: Alpha Flight Services specialises in Flight Catering services and is part of dnata, one of the world’s leading air services provider for ground handling, cargo, travel and catering services, currently operating in more than 35 countries.

As a Head of Operations , you will report to the Managing Director, have overall responsibility but not limited to; Operations Control Center (OCC), Logistics, Fleet Maintenance, Bond & Main Stores, Equipment, Ramp Operations, and Health & Safety.

In this role, you will

Leadership & People Management
- Lead a diverse operations team, fostering an inclusive culture that promotes collaboration and open communication.
- Establish clear objectives and performance reviews while ensuring a safe and enjoyable workplace.
Project Management
- Manage large-scale projects efficiently, aligning operational plans with business strategy and adjusting for volume and labor needs.
- Drive organizational change and collaborate with stakeholders to enhance project value and operational efficiency.
Operations
- Assess seasonal impacts and implement strategic plans to protect service delivery.
- Collaborate with Heads of Departments to drive efficiencies in alignment with operating plans.
- Manage product supply to airport facilities, maintaining strong relationships with airline clients and resolving escalations.
- Forecast operational and fleet CAPEX needs for 12-18 months, developing business cases for approval.
- Maintain a 99.99% On-Time in Full (OTIF) delivery rate to airlines and airport facilities.
- Effectively manage stand changes, rotation changes, and disruptions through resource management.
- Ensure compliance with legal requirements for company vehicles and minimize fleet downtime through collaboration with local suppliers.
- Oversee all storage operations, ensuring compliance with operational standards and readiness for menu changes.
- Establish demand plans based on sales forecasts and adjust for seasonality.
- Partner with Procurement to improve supplier lead times and reduce stock holding days.
- Implement a stringent ramp auditing program with a review mechanism for operational excellence.
- Engage with regulatory bodies to showcase Alpha UAE’s performance as a safe airside operator.
- Ensure airside teams are trained in accordance with dCROM requirements.
Health & Safety
- Exceed established Safety Performance Indicators (SPIs) and maintain Leading Indicators through transparent incident reporting and thorough investigations.
- Monitor Lagging Indicators and develop Safety Improvement Plans (SIPs) in response to identified risks.
- Approve control measures and ensure Risk Assessments meet acceptable standards.
- Present AFS UAE business performance to stakeholders during monthly and quarterly reviews.

Qualifications & Experience: To be considered for the role, you must meet the below requirements

Bachelor's degree and 10+ years’ experience in Airline Catering experience within Operations
3+ years' experience as a Senior Operations Manager or equivalent
3+ years' experience within Airside / Ramp Operations

You’ll have an edge if you have

A strong track record of managing multiple departments including operations and compliance in a time sensitive organisation

Recruitment Process and Timeline

Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Alpha.

Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66.