Head of Operations

The incumbent will oversee to ensure efficient operations of the Dubai branch, including, but not limited to operational workflows, cash management, customer service, and security/safety processes, IT support service delivery, and immigration-related activities, in line with Bank/regulatory regulations.

The job holder will supervise the team in effective delivery of archiving activities and will ensure timely processing of remittance transactions; review system reports, perform daily and monthly reconciliations, with a focus on delivering quality service and effective operational support for all internal and external customers.

The incumbent will oversee to ensure that the approved processes, procedures, and systems are methodically followed by employees to deliver an efficient service to internal and external customers, ensuring that the related financial and operational risks are mitigated.