Head of Operations

Job Description

• Principal responsibility for the Firm’s Operations that includes the full post-trade cycle, custody/safe-keeping as well as office management.
• Manage and develop the team to be adequately resourced and trained so it can support the seamless operation of the firm in the market as well as the implementation of the business strategy.
• Provide comprehensive post-trade assistance to the firm’s daily engagement with customers and the market, including trades confirmations, reconciliation (Cash & Securities), settlements, as well as custody operations.
• Work alongside sales and traders to fully support execution workflow. Support setting up clients and counterparts within the Firm’s eco-system.
• Manage office administration and assure uninterrupted functioning of all basic services.
• Follow all necessary regulatory requirements. Proactively minimize regulatory and operational risk within the full post-trade cycle including custody/safe-keeping.
• Drive operational excellence and ensure that the respective units operate in accordance with agreed-upon KPIs.
• Develop a customer-centric approach that is applied to both external and internal customers. Promote high standards of customer service and engagement.
• Develop and implement related internal policies, procedures, and operational manuals.
• Lead business continuation planning in respect to post-trade services.
• Oversee relationships with all market infrastructure vendors of the firm (Custodians, PB, etc.). Ensure the firm receives the best possible pricing from market vendors as well as an overall high level of service through the tendering process, continuous evaluation, feedback, and monitoring of alternative solutions in the market.
• Strongly contribute to the firm’s infrastructure development including new products.
• Report to and collaborate with the Senior Executive Officer (SEO).
• Member of the executive committee of the firm. Proactively contribute to the day-to-day management process of the firm in general. Support the CEO in effective management of the firm.

The Successful Applicant

• Minimum of five years of cumulative industry experience, with a minimum of two years specifically in wealth management or brokerage firms.
• Extensive expertise in Fixed Income and Equity settlement cycles, coupled with a strong understanding of other financial products such as FX, Listed derivatives, and Financing.
• In-depth understanding of the operational risk concept and practical experience in managing that within the post-trade cycle.
• Strong knowledge of the applicable regulatory framework.
• A background in IT or a comprehensive understanding of IT concepts is highly advantageous.
• Strong English communication skills, both written and verbal, along with robust analytical, problem-solving, and organizational abilities.
• Capable of being hands-on, detail-oriented, and functioning autonomously.
• Business enabling approach and a strong team player.
• Willing to work in a start-up culture and be an integral part of the business development and success.