Head of Experience Design - B2C - Property Finder

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for home seekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, and Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600 dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for home seekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

About the team:

The Property Finder B2C team is a fast-paced, collaborative, and competitive-driven product team. We are a multidisciplinary team. Our roles include product discovery, user experience & interface (product design), product management, product operations, research, and product marketing. We build useful, usable, and innovative experiences for Property Finder's consumers and users. These experiences live across web, mobile web, and native mobile apps. We care deeply about solving problems in a way that helps both our consumers.

About your role:
As a B2C Head of Experience Design, you're responsible for product discovery, uncovering customer insights, developing user experience and user interaction design strategy and vision, and leading B2C product teams to deliver outstanding consumer experiences. As an Experience leader, you develop positive relationships, manage, and provide mentorship to other designers, and work with stakeholders to elevate the quality of user experience and interaction. Our mission is to make Property Finder the most trusted partner to discover, buy, sell, or rent a home in the Middle East and North Africa.

Key responsibilities:

• Plan and execute outstanding digital experiences for App, mobile web, and desktop that help our consumers to find their dream home or investment.
• Partner with Product Managers during product discovery to ensure that our priorities reflect consumer needs.
• Advocate for consumer benefits and ensure that user interface addresses customer goals.
• Collaborate with product managers, researchers, product designers, and engineers to deliver a top-quality consumer experience across our B2C products.
• Lead all Experience (UX/UI/Design) activities like problem discovery and definition, storytelling, ideation, co-design sessions, prototyping, design critiques, and testing.
• Propose, test, and evaluate ideas that improve Property Finder's B2C experiences.
• Build and maintain a design system for both designers and engineers to improve efficiency and quality of design delivery.
• Manage, mentor, and help other product designers grow their skills.
• Lead multiple projects independently and deliver high-quality work on time.
• Partner with other B2B and B2C design & product teams to ensure a consistent and delightful experience across all Property Finder's products.
• Lead by example, bringing a positive can-do attitude to work, inspiring others to build great products.

What you'll bring:

• Experience: You have 6 years of experience as a leader for user experience, user interface, or design teams.
• Expertise: You have a proven track record of strong product discovery, service design, product design, visual design, interaction prototyping, and research.
• Product & design vision: You have developed design strategies that address consumer and business problems.
• Stakeholder Management & Communication: You are excellent at building relationships and working optimally with diverse cross-functional teams. You can influence leadership on the value of experience design and articulate the business benefits of your team's work.
• Mentorship and management: You help your team to grow in their careers, improve their skills, and deliver their best work. You have experience making effective decisions and managing design project work. You are great at giving and receiving feedback.
• Collaboration: You develop tools and frameworks to help teams work better together. You have experience shipping products that get meaningful results for customers and businesses.
• Appreciation of quality: The details and nuances of your work are important to you. You are enthusiastic about your favorite products and can articulate why they're incredible. You are excited to build great products and a premium brand.

What we offer:

Purpose-driven organization
Hybrid work setup (onsite & remote)
Flexible time off
Competitive salary & benefits
Top-quality work gear
Medical, dental & vision, affordable employee and dependent plans
Parental leave
Work-life balance
Multicultural, diverse, and fun workplace