Head of Customer Relationship Management

Head of Customer Relationship Management

About Our Client

We are hiring on behalf of our client, a leading travel agency in the UAE, seeking an experienced Head of CRM to join their team in Abu Dhabi, UAE.

The ideal candidate will have a proven track record in customer relationship management and business development within the travel industry.

Key Responsibilities:

• Manage and maintain strong relationships with existing clients, ensuring satisfaction and long-term retention.
• Communicate regularly with clients to understand their needs, address concerns, and deliver exceptional service.
• Identify and capitalize on new business opportunities in the travel industry, focusing on products such as travel management, holiday packages, and visa services.
• Develop and execute strategies to expand the client base and drive revenue growth.
• Propose customized solutions and enhancements in travel management, holiday packages, and visa services to exceed client expectations.
• Negotiate and finalize contracts with clients, ensuring favorable terms in all business segments, particularly travel management, holidays, and visa services.
• Gather and analyze client feedback to identify improvement areas and implement corrective measures.
• Prepare detailed reports on client engagement, business development efforts, and market trends for senior management review.
• Ensure compliance with industry regulations and internal policies in all interactions and activities.

Requirements:

• Bachelor's degree in a related field.
• Extensive experience in the travel industry, with an in-depth understanding of travel management, holiday products, and visa services.
• Proven expertise in Customer Relationship Management and Business Development within the travel sector.
• Proficiency in English is a must, and Arabic is preferred.
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Demonstrated leadership and team motivation skills.

Company Industry: Travel, Tourism

Department / Functional Area: Business Development

Keywords: Head Of Customer Relationship Management