Head Housekeeping Supervisor

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Head Housekeeping Supervisor, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the floors.
2. Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
3. Ensure the correct and economical use of cleaning agents and their safe storage and that all day-to-day maintenance is reported promptly and followed up.
4. Ensure that all vacuuming, polishing, carpet care, and general cleaning is done in a professional manner and according to established schedules.
5. Responsible for implementing training for all team members and ensuring they understand the purpose of their role and the standards required.
6. Thorough knowledge of all the products and services provided by Housekeeping.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem-solving abilities, are essential. Being computer literate and having previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for detail. You demonstrate initiative at all times and lead and support your subordinates by example and with a hands-on approach. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results