Head Hostess (Monkey Bar)

Responsibilities

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Post positive comments for viewing by all staff and review negative comments with FOH Manager AND Venue Manager.
• Prepare the daily/weekly/monthly roster in coordination with the Operations team.
• Be fully aware of the Venue licensing regulations, health and safety procedures and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager.
• Adhere to stock control and par stocks of stationary and equipment (controlling costs).
• Assist, manage and control the use and upkeep of equipment and assets.
• Maximize revenue through sales and increase revenue through up-selling, effective training, and motivational techniques regarding Events and Party Night Tables.
• Assist in developing strategies to increase sales.
• Be familiar with current industry trends and suggest how these could be brought into the company to increase revenues and add guest offerings/themes.
• Manage Reservations and Table Management System.
• Manage Database and upkeep of information, create reporting templates to update weekly.
• Manage yearly marketing calendar of events and promotions around town.

Qualifications

Your personality counts more than your CV

• Hotel related experience.
• Admin knowledge.
• Proficiency in Microsoft Office.
• Minimum of 1 year experience in the Food & Beverage area.
• Reinforces change through communication, support, and own behaviors in the face of difficulty by implementing various creative solutions.

Additional Information

What’s in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...