Head Hostess B12

Roles and responsibilities

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager.
• Prepare the daily/weekly/monthly roster in co-ordination with the Operations team.
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager.
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs).
• Assist, manage and control the use and upkeep of equipment and assets.
• Maximize revenue through sales and increase revenue through up-selling, effective training and motivational techniques regarding Events and Party Night Tables.
• Assist in developing strategies to increase sales.
• Be familiar with current industry trends and make suggestions on how these could be brought into the company to increase revenues and add guest offering/themes.
• Manage Reservations and Table Management System.
• Manage Database and upkeep of information – create reporting templates to update weekly.
• Manage yearly marketing calendar of events and promotions around town.
• Establish relationships with hotel concierges by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact regularly.
• Track reservations coming from hotel concierges and administer the concierge appreciation program.
• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business.
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
• Manage the guest list at the door on theme nights as directed by Venue Manager and Managing Partner.
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file.
• Oversee mailing of official thank-you letter in the month following the event.
• Introduce potential clients to the venue.

Desired candidate profile

• Attend all external networking events as directed by Venue Manager and Managing Partner.
• Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business.
• Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
• Manage the guest list at the door on theme nights as directed by Venue Manager and Managing Partner.
• Personal follow-up via phone or email within one week of the event and update the template report as needed and file.
• Oversee mailing of official thank-you letter in the month following the event.
• Introduce potential clients to the venue.

Qualifications
Your personality counts more than your CV …

• Hotel related experience.
• Admin knowledge.
• Microsoft Office proficiency.
• Minimum of 1 year experience in Food & Beverage area.
• Middle East experience.
• Ability to reinforce change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions.

Additional Information
What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...