Head Butler

Company Description
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

SOFITEL DUBAI THE OBELISK
Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French Joie de Vivre. Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position
To oversee and direct the day-to-day operation of the Butler department and to assist in the forward planning of the department. Promotes the work culture and the company's core values.

Key Roles & Responsibilities

• Has full awareness, manages and supervises all tasks of his/her staff.
• Directs the work assignment of supervisory and non-supervisory personnel.
• Monitors butlers to ensure residents receive prompt and courteous service.
• Informs other operating departments of matters concerning Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information.
• Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms.
• Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Appraises appearance, discipline and efficiency of all staff under direct supervision and initiates immediate remedial action if necessary.
• Ensures that consumption of resident supplies is under control.
• Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents.
• Performs related duties and special projects assigned.
• Is fully aware of Sofitel Standards.
• Ensures that Butlers deliver the Sofitel touch by exceeding the resident's expectations and providing proactive personalized service.
• Ensures that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents.
• Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition.
• Ensures that the team adheres to the core values and the brand dimension of Sofitel Dubai the Obelisk.
• Ensures that repeat residents are met and greeted on a daily basis and profiles are updated.
• Ensures that long-staying residents/special attention residents/occasion celebrating residents are given greater importance and are taken care of exclusively.
• Ensures all communication is carried clearly between the team and the Director of rooms.
• Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department.
• Conducts regular trainings and role plays to ensure all trainings are understood by the team.

Qualifications

PERSONAL ATTRIBUTES

• Good organizational skills.
• Good level of engagement with residents.
• Ability to manage a multi-cultural workforce.
• Excellent leadership & communication skills.
• Display high levels of integrity, dedication and support for continuous improvement.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire Butler Service Operations.
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best.
• Knowledge of Opera Property Management System preferred.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to work with constant interruptions with a high degree of professionalism.
• Ability to prioritize and organize work assignments; delegate work.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience
Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level.