Head: Business Applications Services (Dubai)

Head: Business Applications Services (Dubai)

The Head of Business Applications Services is a tactical and operational role responsible for leading and managing the Business Applications services function to ensure alignment with organizational goals. This role is responsible for managing the implementation and optimization of application solutions, ensuring regulatory compliance, and delivering high-quality solutions and services aligned with the GDT strategy. Business value is extracted and reported on by providing leadership, effective budget management, and maintaining strong customer relationships. Additionally, the Head of Business Application Services will drive service innovation within Business Applications, optimize resource utilization, and ensure alignment with industry best practices.

EDUCATION & EXPERIENCE

• Bachelor's degree in information technology, computer science, engineering, or related field is mandatory.
• Master's degree or relevant certifications (e.g., PMP, ITIL) preferred.
• Professional certifications in relevant areas such as Digital Technology service management, project management (e.g., PMP), or specific technologies (e.g., Veeva, ServiceNow) are advantageous.
• Registration or membership in professional organizations related to Digital Technology leadership and management is beneficial.
• Minimum of 10-15 years of experience in a managerial Digital Technology shared service role.
• Demonstrated experience in leading and managing Digital Technology teams and projects, preferably within a pharmaceutical, manufacturing, or healthcare setting.
• Proven experience in managing business applications services, with a strong focus on regulatory compliance and quality.
• Demonstrated track record of being a business-driven leader with the ability to align Digital Technology services with business objectives.
• Extensive experience in budget management and financial planning related to Digital Technology services and applications.
• Deep understanding of industry regulations and standards, with a track record of ensuring compliance in business applications.
• Proven skills in building and maintaining strong customer relationships, with a focus on delivering value and satisfaction.
• Demonstrated ability to lead and mentor teams, drive different initiatives, and align technology services with business goals.
• A strong understanding with proven experience in CSV is mandatory.

Requirements

Strategy and Execution

• Execute on the GDT strategic direction and provide further guidance in aligning Business Applications services delivery activities with the overall objectives of the Aspen Group & company.
• Leverage innovations to enhance business applications and improve operational performance.
• Work closely with other departments and stakeholders to ensure that application services are integrated with broader business strategies. Facilitate collaboration and communication to achieve common goals.

Service Delivery Management

• Implement and monitor service level agreements (SLAs) & Operating Service Agreements (OLAs) for business applications services, ensuring adherence to agreed-upon standards and performance metrics.
• Track and report on key performance indicators (KPIs) related to service delivery, using data to identify areas for improvement and drive enhancements.
• Oversee relationships with external service providers and vendors, ensuring alignment with organizational standards and project and services SLAs.
• Plan and manage capacity to ensure business applications services are scalable and capable of meeting future demands and changing business requirements.
• Develop financial plans and forecasts to support strategic initiatives and anticipate future needs.

People Management

• Offer leadership and direction to the team, promoting accountability and teamwork.
• Recognize training gaps and devise skill improvement initiatives to nurture a top-tier team.
• Perform performance assessments and deliver constructive feedback to facilitate professional development.
• Provide guidance to team members regarding technical designs, services management, and integration points.

SKILLS AND ATTRIBUTES

• Deep knowledge and hands-on experience with various Business Application solutions (e.g., Veeva, ServiceNow, etc.).
• Advanced skills in technical designs for at least 2 or more platforms.
• Understanding of development tools and techniques.
• Expertise in managing and optimizing Business Applications Services.
• Deep understanding of Applications security controls.
• Strong knowledge in producing executive summaries for the overall services.
• Familiarity with current trends in business applications and technology innovations.
• In-depth knowledge of business applications, regulatory compliance, and quality assurance processes.
• Proficiency in budget management, financial planning, and resource allocation.