HCM Senior Solution Advisor Specialist 418430

SAP; Dubai; Hybrid; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Solution Advisor to drive customer success through SAP SuccessFactors solutions. This role requires a blend of technical expertise and strong interpersonal skills to engage with clients and stakeholders effectively. You will leverage your deep knowledge of HR processes and cloud services to provide tailored solutions that meet customer needs. In a highly collaborative environment, you will contribute to impactful storytelling and strategic account development, ensuring that clients realize the full value of their investments. Join a purpose-driven team that values diversity and fosters personal growth, making a significant impact in the world of business applications.

Qualifications

• Proven ability to apply product knowledge to customer-specific use cases.
• Expertise in one or more SuccessFactors modules like Employee Central, Payroll.

Responsibilities

• Engage with customers to match needs with SAP SuccessFactors solutions.
• Drive adoption and provide expertise during customer deployments.

Skills

Presentation Skills

Stakeholder Engagement

Storytelling

Technical Acumen

Collaboration

Fluency in Arabic

Education

SAP SuccessFactors Certification

10-15 years of relevant professional experience

Tools

SAP SuccessFactors

Cloud Hosted Services

SAAS

PAAS

IAAS

Job description

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The HCM Sr Solution Advisor Specialist brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP SuccessFactors/HCM partner solutions. The ideal candidate will have strong presentation skills, deep knowledge of the SuccessFactors portfolio, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SuccessFactors, staying current on product updates, new features, and industry trends.

Account Team Engagement:

• Engage with customers early in the sales cycle by matching customer needs and vision to SAP SuccessFactors solutions and qualifying the opportunity against a probability of success.
• Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Provide expertise to the account team and to the development of the account strategy.
• Contribute to the creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
• Engage customers through impactful storytelling.
• Provide answers to customer/internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.
• Embrace consistent messaging and employ digital assets in all customer engagements including recorded demos, presentations, microsites, and other reusable content.

Customer Lifecycle Engagement:

• Effectively transition the deal to onboarding teams/partner/Field Services.
• Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
• Provide expertise through the customer's successful deployments and realization of value as required.

Experience & Educational Requirements:

• 10-15 years of relevant professional experience with large IT organizations/multinational software.
• SAP SuccessFactors certification is preferred with a proven ability to apply product knowledge to customer-specific use cases.
• Expertise in one or more SuccessFactors modules (Employee Central, Time, Payroll, Talent Management).
• Strong technical acumen and understanding of HR processes and workflows.
• Working knowledge of Cloud Hosted Services and SAAS (software as a service)/PAAS (platform as a service)/IAAS (Infrastructure as a Service) models, cloud-based commerce/business networks.
• Ability to work collaboratively in a team-oriented environment while being self-motivated to take initiative.
• Ability to engage through storytelling.
• Fluency in Arabic.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Recruiting Operations Team.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418430 Work Area: Presales Expected Travel: 0-10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.

Required Experience:

Senior IC