Gym Receptionist

Responsibilities

• Greet and assist members and guests with a warm, friendly demeanor to create a welcoming atmosphere.
• Manage membership inquiries and registrations efficiently, ensuring accurate data entry into the system.
• Coordinate class schedules and reservations, keeping members informed about availability and changes.
• Handle customer complaints with professionalism, striving for prompt resolutions to enhance member satisfaction.
• Maintain cleanliness and organization of the reception area, ensuring it reflects the gym's standards.
• Process payments and manage transactions accurately, including memberships, merchandise, and services.
• Provide information about gym facilities, classes, and personal training options, tailoring responses to individual needs.
• Assist in marketing efforts by promoting special events, promotions, and membership drives to boost engagement.
• Collaborate with management and staff to identify and implement improvements in customer service and operations.
• Monitor access control to the gym, ensuring that only authorized members and guests enter the facility.

Desired Candidate Profile

• High school diploma or equivalent; additional qualifications in hospitality or fitness management are a plus.
• Proficiency in gym management software and POS systems to streamline operations and enhance efficiency.
• Strong communication skills, both verbal and written, to effectively interact with members and staff.
• 1-2 years of experience in a customer service role, preferably in a fitness or wellness environment.