Guest Services Executive - Concierge - Jumeirah Al Qasr

Guest Services Executive - Concierge - Jumeirah Al Qasr

PURPOSE
Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

Must possess extensive knowledge of respective domain (Spa, Health Club, Front Office Operations & Experience Team) answer all queries associated with facilities, products, and services to all members/guests. Guide, promote and upsell product and services associated with respective domain (Spa, Health Club, Front Office Operations & Experience Team) where applicable thus contributing to increase sales and repeat business. Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.

JOB DETAILS
Job Title: Guest Services Executive
Grade: 9-Individual Contributor
Region: Global
Location: Global
Function: Rooms
Reports To: Team Leader | Supervisor
Direct Reports: Not Applicable
Financial Accountability: Not Applicable