Guest Services Executive - Cluster Airport Services - Jumeirah Emirates Tower

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Guest Services Executive to join the Cluster Airport Services team in Jumeirah Emirates Towers. The main purpose of this role is to provide Airport Meet & Greet for Jumeirah guests upon arrival and departure at Dubai International Airport and to assist Jumeirah guests with their Airport and Airline requirements. The candidate is also an ambassador of the excellence of the service delivered in the hotel, ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

• Provide Meet & Greet service to Jumeirah guests at Dubai Intl. Airport for seamless arrival and departure assistance.
• Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
• Facilitate guest arrival from Jumeirah kiosk/lounge to their preassigned transportation.
• Provide guest cold towel and refreshment at the Jumeirah lounge in Dubai Airport, Terminal 3.
• Liaise with all Jumeirah properties transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.
• Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle-free departure service.
• Must possess extensive knowledge about Jumeirah services and offers.
• Answer all queries associated with facilities, products, and services to all members/guests.
• Guide, promote and upsell Jumeirah hotel rooms, F&B Outlets, products and services associated with respective for all Jumeirah Group properties where applicable.
• Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.
• Maintain balanced cash float and ensure accurate reimbursement; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
• Handle accurate Ahlan Services and Al Majlis Lounge guest booking and maintain an up-to-date filing of all related documents.
• Handle accurate, effective and timely shift handover.
• Communicate and coordinate with Airport Duty Managers and Team Leaders all related operational information and requirements.
• Maintain and ensure accurate update of department logbook with guest details and requirements.
• Maintain and ensure accurate update of departmental reports; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
• Liaise and communicate with Jumeirah properties in providing current and accurate information to guests.
• Maintain an effective and professional communication and relationship with the whole Airport Services team and any other supporting departments.
• Any other duties as may reasonably be requested by the management.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills; additional language is an advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.