Guest Service Officer - Communications Center

As a member of our team, you will be responsible for:

1. Providing courteous, professional, efficient, and flexible service at all times, following the hotel Standards of Performance.
2. Performing all duties and tasks when rotated or assigned to another department as per the Master Task List for that department.
3. Being fully conversant with all services and facilities offered by the hotel.
4. Operating the switchboard in accordance with the department’s operation standards.
5. Attending to hotel guests' communications from inside or outside the hotel.
6. Using and adhering to policies and procedures for handling calls, messages, and selling services and restaurants to guests of the hotel.
7. Handling wake-up calls promptly and according to hotel standards.
8. Ensuring that the doctor is contacted with minimum delay when required and that the direct supervisor is informed accordingly.
9. Being aware of and adhering to the hotel emergency policy and procedure.
10. Ensuring that all faxes are well prepared, checked, and sent within 5 minutes of arrival or receipt.
11. Acting as either Room Service order taker or as a departmental coordinator for all areas of the hotel and ensuring proper follow-up for all guest requests and comments.
12. Plugging in all customer inquiries into the system and ensuring proper follow-up is done.
13. Keeping the desk and surrounding area clean and organized at all times.
14. Reporting guest complaints or problems to FO Supervisors or Assistant FOM if no immediate solution can be found and assuring follow-up with guests.
15. Being entirely flexible and adapting to rotate within the different subsections of the Front Office Department.
16. Carrying out any other reasonable duties as assigned by the FO Supervisor and the Assistant Front Office Manager.