Guest Service Coordinator

Responsibilities:

1. Kicking off truly memorable guest experiences with the warmest of welcomes.
2. Ensure all guests’ needs and requirements are met, providing at all times a high level of guest service and satisfaction by working and liaising closely with all departments.
3. Establish and develop personal guest contact, promoting feedback and being constantly proactive in anticipating guests’ needs and requirements.
4. Actively support Front Office Operations Manager and team.
5. Stay one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
6. Be our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

What We Need From You:

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
2. Problem-solving skills to turn issues into opportunities so every guest leaves with great memories.
3. Fluency in English - extra language skills are preferred.
4. Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration.
5. Minimum 1 year previous experience as a Butler in a 5-star hotel (essential).