Guest Service Agent Gym (Emiratis Only) - Conrad Abu Dhabi

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing

As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Manage the desk in the gym
3. Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
4. Demonstrate a high level of customer service at all times
5. Attend appropriate training courses
6. Demonstrate a knowledge of general product knowledge necessary to perform daily duties
7. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
8. Comply with hotel security, fire regulations and all health and safety legislation
9. Act in accordance with policies and procedures when working with front of house equipment and property management systems
10. Follow company brand standards
11. Assist other departments, as necessary

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a customer-focused industry
2. Positive attitude and good communication skills
3. Commitment to delivering a high level of customer service
4. Excellent grooming standards
5. Calm, efficient, and organized with great attention to detail
6. Ability to multi-task while maintaining a positive attitude when working with a Guest
7. Professional manner with an emphasis on hospitality and guest service
8. Ability to work on your own and as part of a team
9. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in cash handling
2. Experience in the hotel, leisure, and/or entertainment sectors
3. Conflict resolution experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Conrad Abu Dhabi Etihad Towers

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office