Guest Service Agent Arabic speaking

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

1. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
2. Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts including resolving any late and disputed charges.
3. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
4. Coordinate with Housekeeping to track the readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
5. Run daily reports (number of arrivals and departures), identify any special requests, and check reports for accuracy.
6. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers' checks.
7. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Remote Work: No

Employment Type: Full-time