Guest Service Agent

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

WHAT YOU WILL NEED TO SUCCEED:

Genuine service personality, with high EQ.
Minimum 4 years experience in Hospitality industry.
Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of 1 3 year experience in a similar position in a 5-star hospitality company.

Conduct all operational tasks in Front Office while living up to service standards and procedures.

Go the extra (s)mile where you can.
Prevent complaints and ensure adequate service recovery where needed.

Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.