Guest Service Agent

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm, and engaging service.
• Give a warm welcome and check in guests, taking into account the established SOPs.
• Check out departing guests in accordance with the established standards.
• Sell rooms to walk-in guests and be responsible for all proactive and day-to-day facilities issues.
• Responsible for cash inventory, cashing cheques, and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy.
• Cooperate with colleagues from all departments, in particular Housekeeping, Finance, and Reservation.
• Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times to be available for guests as a point of contact.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards, and have full knowledge of the hotel facilities and happenings.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Being computer literate and having previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be customer-driven with an extremely proactive and ‘switched on’ personality, possessing an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving in a multi-cultural team and with guests alike, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork