Guest Service Agent

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's or diplomas/certifications are required.
• Experience in a 5* hotel or relevant experience in the hotel industry is a must.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:
No

Employment Type:
Full-time