Guest Service Agent

JOB RESPONSIBILITIES

• Reports directly to and communicates with the front office manager for all relevant matters affecting guest satisfaction.
• Welcome all guests cordially and professionally ensuring that VIP guests and regular guests consistently receive all benefits, recognition and services.
• Reviews lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
• Ensures to inspect rooms/suites of all arrivals according to the organization’s standards, especially for all VIP’s and inform other operating departments, especially housekeeping and food & beverage, on matters that concern them.
• Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card and such details are recorded in the system.
• Handles guest complaints and refers them as necessary. Follow up on corrective action and courtesy call, communicate in a timely manner to front office manager.
• Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies and meal rates.
• Ensure all rooms for individual, VIP and for groups are blocked, room keys are prepared well in advance.

JOB REQUIREMENTS

• Preferable to have a bachelor’s degree.
• Able to have active listening skills and excellent command in English communication.
• Having Arabic knowledge is an advantage.
• Minimum 2 years of experience in a similar role in hotel industry.